Cities stuck “Retrieving Results from Google”

Update: Fix released

We have released an update that should make this significantly less of a hassle.  We now have built-in timers on in SearchTempest to avoid hitting this Google limit, so instead of being timed out and having everything break for five minutes, the worst you’ll experience is a few seconds delay (with a message explaining why).  This still might be an annoyance for larger searches, so we do have a couple other options for you as well.  Please see here for more info: http://support.searchtempest.com/hc/en-us/articles/226378827-Limit-on-number-of-cities-that-can-be-searched-in-a-short-time.

Original post

Some of you have probably run across this recently: view a few pages of results fine, and then all the cities just get stuck “Retrieving Results from Google”.  This issue just came up a few days ago, but what we’ve been able to determine so far is that Google have added a new limit to how many queries can be sent to their Custom Search API (which powers our results) in a short period of time.  We’re in the process of determining what those limits are, so that we can put our own limits in place to avoid hitting them.

For the moment, as long as you’re taking the time to read each page of results before moving on to the next, it’s unlikely you’ll have this problem.  Where it is more likely is if you’re searching for something rare, so a bunch of cities are skipped through quickly.  For now we suggest just taking your time with those searches.  Loading a chunk of 50 or so cities (including ones with no results), waiting 30 seconds, then loading the next chunk.  That should avoid hitting any limits.

Another option is to switch your sort order (using the “Sort” drop down on the results page) to one of the single list options.  That way a separate query doesn’t need to be sent to Google for each city, which will guarantee no limits are hit.

Again, we’re still actively working on this and hope to  have better work-arounds in place soon.  You can find more info here: http://support.searchtempest.com/hc/en-us/articles/205166587-The-results-load-slowly-