NextDesk Terra Electronic Adjustable Height Desk Review

Since I spend a good chunk of my time hacking on SearchTempest and AutoTempest, and a good chunk of the rest of my time playing Starcraft II and such, I end up at my desk for a large part of the day. I decided it would be a good idea to get an adjustable sit/stand desk so I don’t spend that entire time sitting on my butt.

I did a bunch of research and ended up deciding on the Terra from NextDesks.com. I’ve come across some significant pros and cons regarding both the desk and the buying experience that weren’t mentioned in any of the (relatively few) reviews I found online, so I figured I’d share.

NextDesk Terra

 

First the good. It does what it’s supposed to do. I got the extended version (73″ across) and it’s large, but not at all unwieldy or unattractive. It raises and lowers quite quickly (apparently fastest available), and has three electronic presets. There are a number of color options available, and you can customize things like where you would like the controls to be, cable management options, keyboard tray or no, etc. There is a tiny shudder to the up and down motion, but I certainly wouldn’t worry about anything on the desk shifting. Essentially it does what it’s supposed to do well.

The cons primarily have to do with the buying and assembly experience, but there are a couple to do with the desk itself that I will mention first. The main one is that the height presets have to be held down while the desk is moving to the preset height. This is not the case with their main competitor, the GeekDesk Max. What is particularly irksome about it is that I explicitly asked their salesperson about this before purchasing the desk, because I know some other competitors do have preset buttons that need to be held down. He assured me that their presets do not need to be held, which is simply not true. I’m going to give the benefit of the doubt and say he just made an incorrect assumption, but since I’m making a rather expensive purchase based on his word, I expect better.

Now, the NextDesk does adjust height quite a bit quicker than the GeekDesk, but when you don’t have to hold the button you can spend the time moving your chair, standing up/sitting down, and getting back to what you were doing while the desk is doing its thing. Since that time is much shorter but essentially wasted with the Terra, it’s essentially a tie as far as which I’d prefer. However, the GeekDesk is almost half the price. (The presets are still useful though. It’s nice to set your heights then not thinking about it, rather than always fiddling with the height trying to find the level that feels right.)

The other thing I’ve found with the desk itself is that a small chunk (perhaps 1/4″ x 1/8″) of the surface coating has apparently flaked off at some point. The solid bamboo surface of this desk is something that’s supposed to set it apart from the competition, so you don’t like to see the finish disintegrating almost immediately. (I have no idea when it came off, but I certainly haven’t dropped anything on the desk or anything like that.)

One other thing to be aware of with the surface too is that its color appears significantly lighter in person than in the color swatches on their website (or even the physical ones they mail out). Obviously the website ones will depend on the calibration of your monitor, but even looking at the swatch they mailed with the desk, my “dark” surface looks much closer to the “medium” color swatch. (Although when I took a picture of the desk with the swatches on it, it looked closer to the “dark” swatch in the picture, which explains why they look that way!) So this certainly isn’t a knock or anything, just something to keep in mind – it will most likely appear lighter in person than you would expect from looking at the swatches.

Finally, the process of buying and then assembling the desk definitely had some stumbling points. The good first though – they shipped the desk very quickly, and it was packaged extremely well. Essentially no chance of damage during transport, and it shipped in two separate boxes (for the top and the frame), which made things a lot easier to manage since it’s obviously large and potentially unwieldy otherwise.

However, even aside from the misinformation about the presets, I found their support to be somewhat underwhelming. To start with, I asked a simple question about shipping costs (I’m in Canada, so it’s cross-border shipping). Several times my emails went days or even weeks with no answer, and eventually I just gave up on the email conversation and resorted to phone calls. (And then I was promised callbacks on specific days which never came, again requiring me to follow up later.) I also asked them where the controls are positioned because I planned to set my working area up to the right side of the desk and wanted to make sure they wouldn’t be in the way. They told me that I can have it wherever I want, but if it’s not specified they put it about 6 inches from the edge. That sounded perfect to me, so I didn’t specify a position when ordering. That was a mistake, as the desk arrived with the controls installed about 18″ from the edge instead (right where my leg wants to be). I drilled some new holes and moved it, but shouldn’t have had to.

Then of course there was the presets thing, and when I wrote to complain about that after receiving and assembling the desk, I never received a reply. (It’s been about 2 weeks now.) And finally, their instructions are extremely poor. Again this certainly isn’t a reason not to buy the desk, but if you do get one, definitely read through them a couple of times before getting started. There were a couple parts where I had to do some dis-assembly because something that had to be done in an earlier step wasn’t specified until later (or at all). For example, the two legs are interchangeable, but the cables that run out of them to the central control box cannot be adjusted once the legs are attached. So if you don’t pay attention to which way they’re going when you attach the legs, you’ll end up having to take the whole thing back apart to fix it. There were also a couple guess and check steps, like the initialization process: “Press the Down button once or twice, holding it down.” Uhh.. ok. (I pressed it twice, holding it down the second time. That didn’t work though, so I tried pressing it once, holding it down. Still nothing. So I unplugged the desk, plugged it back in, pressed and held once, and it worked. Instructions fail.)

So, if you’re looking for an adjustable-height sit/stand desk, this one IS worth a look. Just be extremely explicit about how you want things set up, and be aware that regardless of what they say, the presets do need to be held down. Personally I would prefer not to support a company that treats customers this way, but there is quite a lack of premium electronic height-adjustable desks out there at the moment. That said, the GeekDesk is certainly worth a look, as might be this NewHeights desk. The main reason I wrote that one off in my research initially was that the presets had to be held down…

Hope that helps! Are any of you using an adjustable desk already? (Or just a standing desk?) What do you figure a company’s response should be after misleading a customer like this (assuming it was a mistake)?

Update – July 2014:
I wanted to update this post, as I just had a really good experience with Priya at NextDesk customer support. I finally decided to see if I could get warranty support for the shuddering issue mentioned in the comments, since it seemed to be getting worse. The response from custom support email was instantaneous this time, and she took me through a set of calibration steps, then when that didn’t help, readily shipped me a new leg along with a return shipping label for the (presumably) defective one. It looks like the company may be maturing, which is great to see. Hopefully this new leg works out!

Update 2 – Septembar 2014
They seem to be trying hard, but so far the first replacement leg they sent me was also damaged, and the second was the wrong color. I also still haven’t received any shipping labels despite asking repeatedly, so I’ve got a growing collection of desk legs littering my office…